Customers Groan As Access Bank Service Upgrade Frustrates ...

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Access Bank Plc customers have expressed frustration over the impact of the system upgrade which has affected the use of internet banking, ATM services and Point of Sales transactions among others.

The tier one bank had announced an upgrade from 3:00 AM to 2:00 PM on Sunday but the upgrade lingered beyond the timeframe.

Access Bank said, “Your trust means everything to us, and that’s why we’re making important upgrades to serve you better.

“As we enhance our banking system to bring you a smoother and more efficient experience, some services may be temporarily affected.

“We are sorry for the inconvenience and truly appreciate your patience and trust.”

In another post, the bank said the upgrade will be concluded by 5:00 PM.

“We know waiting isn’t easy, and we truly appreciate your patience as we put the finishing touches in place. By 5:00 PM today, Sunday, February 23, 2025, all services will be fully restored!” said Access

Some of the bank’s customers on microblogging site X, said they were unaware of the upgrade while other are frustrated over the three hours delay from the initial 2:00 PM.

The bank’s upgrade is trending on X as ‘Access Bank.’

Nwaukwa Ebenezer with X handle @Ben_Nwas said, “If you know you can’t handle internet banking, just tell us.. this every time “system upgrade” is annoying.”

Another customer @agbulight lamented, “I can’t access my Access Bank app, neither can I access my Access bank account with the USSD code, I cannot also access my Access Bank account with my card.”

Ayodejialayo with X handle, @ayodejialayo said, “What’s wrong with your network this morning, your app isn’t loading. Your network is not available on POS and ATM.”

A customer of the bank with X handle, @Sunnytexas22 said, “Access bank, why do you people always disappoint customers? Some of us have not eaten since morning just because of your poor service. Most of us regret using your bank, you people are not reliable.”

However, a customer of the bank, @Mrdablue was of a different opinion.

He said, “We all want banking that’s seamless and stress-free. But for that to happen, upgrades like this access bank are necessary.

“It’s not fun, but it’s temporary. Let’s allow them do the upgrade so we get good services.”